Itancia releases new UCaaS collaboration solution

07 September 2021

Itancia, a value-added distributor specializing in enterprise communications and networking, and Avaya, a global leader in communications and collaboration solutions, today announced that Itancia has become a Master Distributor to market the new Avaya Cloud Office by RingCentral offering in France.

Itancia becomes the first master distributor for Avaya Cloud office by RingCentral in France

The partnership agreement means Itancia will be ready to offer Avaya Cloud Office to its agents in France when the solution launches in the fall. Itancia will strengthen its commercial offering for unified communications with the addition of the new Avaya Cloud Office solution, which will provide businesses with seamless communication and collaboration across multiple channels.

Avaya Cloud Office combines the industry-leading RingCentral Unified Communications as a Service (UCaaS) platform with Avaya phones and services to create a high-value, all-in-one solution that delivers cloud services with extensive communications and collaboration capabilities (calling, team messaging, video conferencing, file sharing…) for businesses of all sizes. Avaya Cloud Office is an open, customizable solution that can be easily coupled with third-party applications.

Complementing the existing distributors and resellers with whom Avaya will continue to work, this new distribution model will help meet the growing demand for cloud-based services and reach partners whose expertise is not initially in traditional telephony.

Master Distributors will simply need to obtain a sales certification and undergo a quick technical training to begin reselling the solution. They will then be able to connect potential customers and prospects directly with Avaya, who will then take over the contracting, provisioning, management and billing of communications services for the customer.

Mathieu Galvaing, Sales Director at Itancia, said “We are very pleased to be the first Master Distributor in the French market selected to distribute the Avaya Cloud Office solution. This offer will allow us to expand our portfolio of unified communications solutions in the cloud and meet the increasing demands of our resellers in this area. We are confident that the performance and simplicity of the Avaya Cloud Office offering combined with our unified communications expertise will ensure that our partners have one of the best solutions on the market.

Itancia’s influence and expertise in France makes it a strategic distributor for Avaya Cloud Office. The value Itancia brings to its customers throughout the sales process and the relationships the organization has in the marketplace will help us accelerate the adoption of Avaya Cloud Office in France. At a time when unified communications is changing faster than ever, we believe Itancia is the right player to deliver our technology to those who need it.

Emmanuel Schupp, General Manager France Avaya

About Avaya

Founded in 2000, Avaya Holdings Corp. is a global leader in providing solutions for unified communications and dedicated services for customer relationship centers. In 2018, the group had revenues of €2.7 billion with a workforce of 8,000 worldwide. Avaya offers its employees, customers and partners open, convergent and innovative solutions, designed to improve and simplify communication and collaboration regardless of location and means at disposal. Today, Avaya is expanding its offerings to enable businesses of all sizes and industries to leverage powerful cloud, artificial intelligence, analytics and voice technologies to improve performance and customer satisfaction.

Pour en savoir plus, consultez la salle presse d’Avaya.
Pour nous suivre sur Twitter: @Avaya_FR.

About Itancia

Founded in 1991, Itancia is the eco-responsible distributor specialized in enterprise communication solutions in Europe and Africa. Its mission, to accompany you in each of the 4 phases of the product life cycle: the takeover, the purchase, the deployment, the maintenance. With more than 4000 resellers, the group’s activity is based on 4 complementary service activities: multi-brand distribution of telecommunications equipment, collaborations and network infrastructures. The sale of eco-recycled products; the electronic repair of industrial and computer equipment; the provision of services with customized logistic solutions. The Itancia Group is 60% growth over the last 3 years, a turnover of 184 million euros in 2019 and an international presence via 450 employees spread over 9 subsidiaries.

Itancia contacts:

Sales Department: Mathieu Galvaing –
Marketing Department: Clément HERAUD –

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Source: Avaya Press Room

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