Our expertise

Itancia Factory offers you the benefit of its long-standing logistical and industrial know-how to support you in all your technology asset management projects, from rollout to use and maintenance.

1- Our technical know-how

Our expertise lies in intelligence, knowledge and transmission. Our technical support helps you with all your projects.

Did you know? Itancia Factory is the only training centre dedicated to the world of telecoms (Alcatel-Lucent Enterprise, Avaya and Unify) where all our training is delivered in French.

We can train you remotely, face-to-face at one of our centres, or even on your own premises. You can receive financial support through the French government’s “1% formation” scheme for our training courses thanks to our Qualiopi certification.

Our experts, all certified, can assist you and intervene to meet your needs concerning telecoms and videoconferencing brands (Alcatel, Avaya, Unify, Poly, Yealink, Lifesize).

Our skills comprise:

  • Technical support hotline services
  • Technical subcontracting hotline services
  • Training
  • Remote interventions
  • On-site interventions
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Our standard or advanced next-day exchange offer

2- Our logistical know-how

Thanks to our 11 operating centres, one of which is dedicated to our Itancia Factory business, we offer our expertise across the entire logistics chain. Our buildings are compliant with the latest environmental standards to reduce their carbon footprint. Thanks to this infrastructure, we are capable of offering you services with standard next-day delivery, next-day delivery including collection of your old equipment, or next-day Plug & Call delivery, as well as workstation preconfiguration, technical expertise in integration, rollout planning and returns management, and product traceability. We offer you a tailor-made approach. For example, we can customise your packages, your invoices, and your delivery notes.

We have a safety room. Our staff have limited access to this room, which contains an integration bench with 240 PC positions.

Our skills comprise:

  • On-site collection
  • Stock storage
  • Technical assembly & logistics
  • Product customization
  • Custom delivery
  • After-sales solutions
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3- Our industrial know-how

We are a major player in this precision field. We have ISO 9001, ISO 14001, ISO 45001, ISO 26000, ISO 50001, Ecovadis Gold 2021 and Qualiopi certifications. Our technicians and operators are IPC-A-610-certified to ensure we meet our quality commitments. Itancia’s industrial process is based on the Kaizen method, which aims to promote continuous improvement of an organisation. Various painstaking stages are followed to ensure a rigorous and high-quality electronic repair and sub-contracting service.

Our skills comprise:

  • Electronic repairs
  • Refurbishment of equipment
  • Deleting data
  • Hardware configuration
  • Electronic sub-contracting (assembly, board wiring, rework, thermal bonding/thermal brazing, reballing of BGA components, quality control and inspection, standardised packaging)
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Our 24/7 e-store

Simple, quick and efficient, our e-store enables you to place orders, manage your account, and get real-time access to a wealth of information (product availability, prices, special offers, etc.).

Buy online