Our offers

Itancia Factory supports you in all your projects through tailor-made technical, logistical and industrial services for your technology management projects, from rollout to use and maintenance. We offer a range of services including training, equipment setup and configuration (including PC preconfiguration), delivery, technical support, electronic repair, hardware rental and electronic sub-contracting.

Our training offer

Our training offer

We are an accredited training centre, providing your employees with training programmes leading to certification and approved by manufacturers. You can receive financial support through the French government’s “1% formation” scheme. Training can be delivered on your premises or at one of our training centres. All our training courses provide 1 hour of time credit per day of training. You can sign up and collect your training materials, which are updated by certified trainers who are ready to pass on their technical expertise directly on our platform.

Contact us

Our hardware configuration offer

Thanks to their logistical expertise, our technicians are able to configure and set up your equipment: fixed and mobile workstations, smartphones, PCs, EPTs and POS terminals. As part of our hardware configuration service, we have a secure area on our premises, with restricted access for our staff: the safety room. This room contains 100m² of memory.

We also intervene in various fields: configuration injection, reporting, equipment assembly, enrolment (mobile device management), provisioning, preconfiguration of desktops and laptops, staging (EPT and POS terminals) and bundled shipping (employee kit: PC, mouse, bag). With this offer, you can receive Plug&Play equipment that comes ready to use.

Contact us
Our standard or advanced next-day exchange offer

Our custom delivery offer

We deliver in France and beyond within 24 or 48 hours. Our partnership with an international network of carriers enables us to offer you special 4-hour delivery to meet the needs of your projects. We even offer you the possibility of PUDO (Pick Up Drop Off) and Stock Locker deliveries. We can also assist you and take care of the customs clearance of your packages through our expertise as a logistics service provider.

Contact us

Our technical support hotline

Our support team of 18 technicians are here for you five days a week, from 9 a.m. to 12.30 p.m. and from 1.45 p.m. to 5.15 p.m., at +33 (0)2 41 71 30 03 or by email at fr.support@yourteamdesk.com to help diagnose and resolve your problems with their technical expertise. You can access our phone service by purchasing “time credit” according to your needs.

Contact us
Our technical support hotline
Repair offer - Itancia Factory

Our electronic repairs offer

With our recognised electronic repair specialists, you can boost the profitability of your maintenance contracts while guaranteeing responsiveness and quality of service for your customers. To support you with these needs, we offer a 5-stage approach: identification of your specific need, feasibility study, tests and costing, project launch, and finally, addition to the catalogue. With over 30 years of experience, the expertise of our repair centres and our 150 technicians enables us to work with all kinds of equipment: telecoms & networks, mobility, Enterprise IT/PM, power electronics, white and brown goods, security, surveillance, retail/EPT/POS terminals, traceability, mass storage, inverters, air and water handling, games consoles, wind turbines, DIY power tools. We repair 98% of the products we receive, enabling you to provide a high-quality service to your customers (return rate of less than 2%). In addition, our stock of over 2 million spare parts enables us to offer you a highly responsive service, whatever the repairability index of your products. Keep your Turnaround Times (TAT) down thanks to our repair times of 1 to 5 working days.

Contact us

Our standard or advanced next-day exchange offer

Thanks to our logistical expertise, we can exchange your defective equipment the next day and, if you so wish, collect your old equipment for you and install the new equipment on your site (Plug&Call).

Contact us
Next-day exchange
Our electronics manufacturing offer

Our electronic sub-contracting offer

Our electronics manufacturing experts produce your small-run (prototype) board assemblies, reball your BGAs, rework your devices, wire your boards, replace your components, carry out your inspections and tests, perform thermal bonding and thermal brazing, take X-rays and take care of your dry packs (in compliance with MSL levels). We can deliver these services within 1 to 5 days. Each year, we reball 2,500 BGAs & WLCSPs and replace 3,500 traditional or SMD electronic components, as well as carrying out 2,000 assembly operations. This offer is based on our industrial expertise.

Contact us

Experience

Founded in 1991, the Itancia group continues to develop its tailor-made services and its fields of expertise

Production sites

10 operating centres, including one dedicated to Itancia Factory

Expert teams

A team of 150 technicians, 140 sales representatives and 12 engineers in the planning department

Integrated delivery

A partnership with an international network of carriers and support in organising special 4-hour deliveries

They trust us