We are an accredited training centre, providing your employees with training programmes leading to certification and approved by manufacturers. You can receive financial support through the French government’s “1% formation” scheme. Training can be delivered on your premises or at one of our training centres. All our training courses provide 1 hour of time credit per day of training. You can sign up and collect your training materials, which are updated by certified trainers who are ready to pass on their technical expertise directly on our platform.
Thanks to their logistical expertise, our technicians are able to configure and set up your equipment: fixed and mobile workstations, smartphones, PCs, EPTs and POS terminals. As part of our hardware configuration service, we have a secure area on our premises, with restricted access for our staff: the safety room. This room contains 250m² of memory.
We also intervene in various fields: configuration injection, reporting, equipment assembly, enrolment (mobile device management), provisioning, preconfiguration of desktops and laptops, staging (EPT and POS terminals) and bundled shipping (employee kit: PC, mouse, bag). With this offer, you can receive Plug&Play equipment that comes ready to use.
We deliver in France and beyond within 24 or 48 hours. Our partnership with an international network of carriers enables us to offer you special 4-hour delivery to meet the needs of your projects. We even offer you the possibility of PUDO (Pick Up Drop Off) and Stock Locker deliveries. We can also assist you and take care of the customs clearance of your packages through our expertise as a logistics service provider.
Our support team of 18 technicians are here for you five days a week, from 9 a.m. to 12.30 p.m. and from 1.45 p.m. to 5.15 p.m., at +33 (0)2 41 71 30 03 or by email at fr.support@yourteamdesk.com to help diagnose and resolve your problems with their technical expertise. You can access our phone service by purchasing “time credit” according to your needs.
With our recognised electronic repair specialists, you can boost the profitability of your maintenance contracts while guaranteeing responsiveness and quality of service for your customers. To support you with these needs, we offer a 5-stage approach: identification of your specific need, feasibility study, tests and costing, project launch, and finally, addition to the catalogue. With over 32 years of experience, the expertise of our repair centres and our 150 technicians enables us to work with all kinds of equipment: telecoms & networks, mobility, Enterprise IT/PM, power electronics, white and brown goods, security, surveillance, retail/EPT/POS terminals, traceability, mass storage, inverters, air and water handling, games consoles, wind turbines, DIY power tools. We repair 98% of the products we receive, enabling you to provide a high-quality service to your customers (return rate of less than 2%). In addition, our stock of over 2 million spare parts enables us to offer you a highly responsive service, whatever the repairability index of your products. Keep your Turnaround Times (TAT) down thanks to our repair times of 1 to 5 working days.
Thanks to our logistical expertise, we can exchange your defective equipment the next day and, if you so wish, collect your old equipment for you and install the new equipment on your site (Plug&Call).
Our electronics manufacturing experts produce your small-run (prototype) board assemblies, reball your BGAs, rework your devices, wire your boards, replace your components, carry out your inspections and tests, perform thermal bonding and thermal brazing, take X-rays and take care of your dry packs (in compliance with MSL levels). We can deliver these services within 1 to 5 days. Each year, we reball 5,000 BGAs & WLCSPs and replace 3,500 traditional or SMD electronic components, as well as carrying out 2,000 assembly operations. This offer is based on our industrial expertise.
Experience
Founded in 1991, the Itancia group continues to develop its tailor-made services and its fields of expertise
Production sites
10 operating centres, including one dedicated to Itancia Factory
Expert teams
A team of 150 technicians, 140 sales representatives and 12 engineers in the planning department
Integrated delivery
A partnership with an international network of carriers and support in organising special 4-hour deliveries
They trust us
